This year’s event was truly unique. The agenda was designed to inspire and engage you and also to provide a fun atmosphere so you could learn about planning from your peers.
CenterBridge Customers And Bay Bridge Analysts presented on various topics, including:
- Planning with Outsourcers: How to build operational plans that take into consideration significant outsourcer volumes
- Validating your plans and maintaining data accuracy: Tips and tricks to maintaining an accurate performance history and maintaining CenterBridge model accuracy, including maintaining an accurate headcount report
- How to on-board new lines of business at least cost
- How to use CenterBridge’s Advanced Features: Real world examples of how to best use advanced features, such as CenterBridge’s hiring optimizers, flow-through hiring, and the outsourcer module
- What’s New In CenterBridge: This has been a banner development year and Bay Bridge will announce several exciting new additions to CenterBridge!
Bay Bridge staff also offerred a series of “CenterBridge How To” Workshops:
- Strategy: Using CenterBridge to determine alternative operational plans.
- Analysis: Solve both everyday and significant business questions using Sensitivity Analysis.
- Organization: Better organize your data and planning scenarios within CenterBridge.
- Seasonality: How to best use all the available levers to hug the requirements curve through contact demand seasonality.
Wednesday, January 26
| 11:00am – 12:30pm | Registration |
| 12:00pm – 1:15pm | Welcome Lunch |
| 1:30pm – 5:30pm | Sessions & Workshops |
| 6:30pm | Networking Dinner |
Thursday, January 27
| 7:30am – 8:45am | Breakfast |
| 9:00am – 12:30pm | Sessions & Workshops |
| 12:30pm – 1:45pm | Networking Lunch |
| 1:45pm – 4:00pm | Sessions & Workshops |
| 4:00pm – 6:30pm | Catch Up with Your Day Job |
| 6:30pm | Networking Dinner & Cirque Du Soleil, La Nouba |
Friday, January 28
| 8:30am – 9:40am | Breakfast |
| 9:45am – 12:00pm | Sessions & Workshops |
| 12:00pm – 1:00pm | Lunch-On-The-Go |