Speakers at Orlando Event to Include Contact Center Leaders from Hyatt, Liberty Mutual, TD Bank, and Disney
Annapolis, Md. – January 14, 2011 – Bay Bridge Decision Technologies®, (www.baybridgetech.com) the industry’s leading contact center strategic planning solutions company, announced several speakers for its 5th annual users’ conference to be held January 26 – 28 at Disney’s Boardwalk Inn in Orlando, FL.
This year, Bay Bridge’s CenterBridge Users’ Conference will feature speakers and interactive sessions under the theme “Plan to Infinity & Beyond.” The event will address critical planning issues and present actionable ideas for achieving greater efficiency and accuracy in long-term plans. In addition, the Conference will provide attendees with a “road map” and practical steps to enabling effective contact center planning strategies, while showcasing actual lessons learned and best practices from top organizations.
Presenters for the Summit include contact center leaders from major organizations: Stave Gordon, Hyatt Hotels; David Miller and Andrea Delvalle, Walt Disney; Laura Dillon, TD Bank; and Patrick Flynn, Liberty Mutual. Also presenting will be Vicki Herrell from the Society for Workforce Planning Professionals.
Bay Bridge Decision Technologies President, Ric Kosiba said, “The purpose of our CenterBridge Users’ Conference is to bring together some of the industry’s best contact center planning minds to discuss critical issues and explore best practices. The Conference sets out to build on the sessions and learnings from previous years. In 2011, the Conference aims to increase the collaborative dialogue, challenge conventional planning wisdom, and provide Contact Center leaders with new insights. It is also an outstanding opportunity to network with peers from dozens of organizations across the U.S.”
About Bay Bridge
Bay Bridge Decision Technologies provides strategic analytic and long-term planning solutions to the customer contact industry. Bay Bridge’s CenterBridge suite of software applications support the executive analytics and strategic performance management needs of companies seeking innovative strategies for managing their complex customer contact centers, branch locations, and processing organizations.
For additional information about this or our other CenterBridge applications, please visit our website at www.baybridgetech.com or email us at info@baybridgetech.com.
Contact:
Susan Klasmeier
Bay Bridge Decision Technologies, Inc.
410.224.7778
www.baybridgetech.com