Annapolis, Md. – September 2, 2010 – Bay Bridge Decision Technologies®, (www.baybridgetech.com) the industry’s leading contact center strategic planning solutions company, announces their 10th anniversary. This milestone is a testament to the hard work of employees as well as the caliber of the product, CenterBridge.
“The most exciting part of our journey thus far has been our ability to invent and become the leader of such an important industry,” Dean Papadopoulos, CEO, Bay Bridge Decision Technologies. Before CenterBridge, long-term contact center planning was manually handled using spreadsheets. CenterBridge automated this critical function while adding significant speed and accuracy to the process. “What used to take contact center planners days to complete can now be done in minutes,” says Dean Papadopoulos.
CenterBridge has evolved dramatically over the past decade. Originally designed as a budget planning system, CenterBridge now functions as an executive level, comprehensive decision support system for the entire contact center enterprise. Evidence of the need can be shown by the number of world-class brands that can be counted as customers.
“It’s been a fascinating journey. Our product continues to evolve, not only in features and functionality, but also in how our customers use CenterBridge,” notes Ric Kosiba, President, Bay Bridge Decision Technologies. “We started with building a planning system, but now CenterBridge has evolved into the only ‘big-picture’ decision support system available for contact centers.”
As for the future of Bay Bridge Decision Technologies? “When we started Bay Bridge, we could only dream that we’d be able to work with such great companies and with such terrific people,” says Ric Kosiba. “With our CenterBridge system, users tell us that they are experiencing faster operational improvement, improved staffing plans, and overall better strategic decision making, giving them a competitive advantage. We’re proud of what we’ve accomplished and we’re prouder of the company we keep.”
About Bay Bridge
Bay Bridge Decision Technologies provides strategic analytic and long-term planning solutions to the customer contact industry. Bay Bridge’s CenterBridge suite of software applications support the executive analytics and strategic performance management needs of companies seeking innovative strategies for managing their complex customer contact centers, branch locations, and processing organizations.
For additional information about this or our other CenterBridge applications, please visit our website at www.baybridgetech.com or email us at info@baybridgetech.com.
Contact:
Susan Klasmeier
Bay Bridge Decision Technologies, Inc.
410.224.7778
www.baybridgetech.com