Annapolis, MD – August 24, 2009 — Bay Bridge Decision Technologies®, introduces Enterprise Staff Planning, an optimal way to manage the ebb and flow of contact center agent resources, to its CenterBridge suite of software applications, the industry’s first and leading contact center strategic planning and analysis solution.
At its core, Enterprise Staff Planning enables contact centers to determine the optimal hiring plan from one internal group to another, while also calculating the optimal hiring strategy for the feeder group from which agents are hired. These advancements to the hiring optimizer functions of CenterBridge will be released September 1, 2009.
Ric Kosiba, President, Bay Bridge Decision Technologies, said, “One of the age-old real world business problems that had yet to be solved was flow through hiring, and our engineers have developed an elegant mathematical approach to solve this very complicated math problem.”
Kosiba continued, “In keeping with Bay Bridge’s commitment to using true mathematical optimization approaches to staff planning, these new techniques determine the just-in-time hiring plan for organizations that hire specialists from within their agent pool. The net-net result of this new planning technology is a significant improvement in staffing efficiencies saving our customers a lot of money.”
