ANNAPOLIS, Md. – June 15, 2001 – Bay Bridge Decision Technologies has received a “Best-of-Show” award from Call Center Magazine for its CenterBridge TM call center modeling, analysis, and performance improvement software.
In its July issue, the publication cited the Bay Bridge software as one of the five best new products and services among more than 100 introduced at the Call Center Demo & Conference in Orlando, Fla., in May.
Companies using the product can forecast months in advance the number of full- or part-time people necessary to staff a call center, the magazine noted in an article on the awards.
The software also enables companies to see the effects of actual or hypothetical changes, such as surges in the number of calls or more training for employees, the article added.
“CenterBridge impresses us because it helps managers see the financial impact of hiring and retaining agents,” Call Center Magazine said. “Bay Bridge takes the time to understand how staffing needs, training times and call volumes uniquely affect each center. The extra care is well worth it.”
“We are excited to receive this important recognition at our first Call Center Demo and Conference,” said Dean Papadopoulos, chief executive officer of Bay Bridge. “We believe our CenterBridge product provides unique analytic capabilities that management may use to materially improve call center performance.”
Call Center Magazine covers hardware, software and services for companies using telephones and the Internet as customer-service tools. Published in New York City, it is distributed both as a print publication and via the Internet.
Bay Bridge Decision Technologies creates software to improve decision-making in the call-center industry. The company’s four principal products are CenterBridge; CollectionsBridge, a collections management tool; TeleBridge, a lead-management system for telemarketers; and Customer InSight, a reporting system for Web-based customer-service operations. Its offices are at 900 Bestgate road, Suite 210 Annapolis, MD.
