CenterBridge®BPO is a single, integrated, and powerful RFP response system for contact center business process outsourcers. Outsourcers are able to craft an RFP response for inbound and outbound contact centers that provides more accurate new program modeling. In minutes.
CenterBridge BPO will:
- Quickly evaluate and respond to complex RFPs
- Determine staffing requirements and hiring “ramp plans” for new programs
- Perform high-value “what-if” and sensitivity analysis such as estimating the impact of changes in call volume, training times, and shrinkage assumptions on staffing requirements, service quality performance, revenue, cost, and profit. Or evaluate bids under a variety of service quality targets
- Develop scenarios for numerous servicing strategies (e.g., networked vs. non-networked sites, multiple ASA, service level, or abandon goals) and estimate the staffing levels, servicing cost, and risk of not achieving service goals associated with each scenario
- Develop program budgets that include detailed agent and support staff variable labor, telecom, and other resource costs. CenterBridge’s models are tightly linked to each call and agent staff plan
- Maintain a centralized repository of analysis assumptions and plan history
CenterBridge BPO’s capabilities translate into faster and more accurate RFP responses, better designed programs, and a higher “win” percentage.