Analysts are spending a significant portion of their work time mining data from multiple sources, cleaning/validating the data, and then when that part’s done they get to perform routine chore of “spreadsheet administration”.
What if your team could import the data directly from any and all of your data capturing systems? ACD, workforce management, payroll system, and any other data sources you throw CenterBridge’s way. Imagine, all the imported history stored in one database AND viewable from any scenario.
Accessible, Single-sourced Data: Historical and planned call volume, staffing, shrinkage, and financial data in one place.
Consistent Calculation Methods: Eliminate mismatched data values (a result of different calculation methods used across technology platforms). Raw data is imported into CenterBridge from other data sources and metrics are calculated consistently.
Increased Value-add Analysis: By cutting down the time it takes planners to collect and correct data they have more time to do more value add analyses.
CenterBridge calculations are fast. And they are accurate. So not only can you complete your regular/standard analysis faster, but with CenterBridge you will have additional time. Time that can be used to take the analysis even farther – creating greater value for you, your team, WFM, finance, the contact center, and finally the overall organization.
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