Implementation
Bay Bridge implementation process is engineered for speed and quality, and minimizes your workload requirements.
Our Implementation Services Include:
- Project management
- Contact center network analysis and documentation
- Historical data sourcing, integration, and validation
- Simulation model customization and validation
- Assistance with hardware specification and application certification
- Software installation and configuration
- Existing capacity plan and budget conversion and validation
- Adoption assistance
- ROI analysis and documentation
Our experienced team of project managers, many of whom have advanced degrees in operations research or industrial engineering, are directly involved and accountable for the success of your CenterBridge® implementation.
Training
Now that you’ve got CenterBridge® up and running, our team of experienced professional educators will provide comprehensive training so you can quickly achieve maximum benefit from CenterBridge.
Our current course offerings include:
- Introductory User Training
- Administrator Training
- Advanced User Training
- Refresher Training
- Call Volume, AHT, and Unproductive Time Forecasting
- Hiring and Overtime Optimization
- Financial and Variance Analysis
- Completely Customized Training
Bay Bridge offers additional opportunities for interaction both during and after implementation to enable you to enhance your knowledge and skill, including:
- Application and data integration design sessions
- Project Recap/ROI Achieved presentations
- Quarterly User Forums
- Sessions at our Annual User Conference
- System Wellness and Usage Reviews
We also offer customized courses depending on your needs. All courses can be held on site at your facility, or at ours, in historic Annapolis, Maryland.
Ongoing Support
We provide comprehensive telephone and email support to our customers, and have a proven track record in responding to and resolving support issues. Every member of Bay Bridge’s support team has extensive experience with CenterBridge and with solving real-world contact center planning analysis challenges.
Bay Bridge is committed to your success. That means having the most accessible, comprehensive, and knowledgeable support resources possible.
If you are a Bay Bridge customer and have a support question, please call us at 866-297-0356 or email support@baybridgetech.com .