Events:
International Contact Center Expo and Conference
October 25-27, 2010
Doral Golf Resort and Spa, Miami, Fl
Articles
SWPP: Strategic Shrinkage Management
Discover the true importance of an accurate shrinkage forecast. Here you will learn how to manage shrinkage through a combination of forecasting, simulation, and staffing optimization technologies.
A Culture of Change
It is no secret that the dynamics of our economy are in a state of great volatility and unpredictable change. Furthermore, the words “change” and “contact center” tend to go hand-in-hand. It is important for organizations to recognize this environment and construct an atmosphere that can easily adapt. This article outlines easy steps organizations can take in becoming ”change-ready”.
Deal or No Deal – The Art of Salesmanship in the Contact Center
Working in a contact center is not always an easy job, and selling is even harder. Hiring the right people is critical, as these sales agents will drive revenue to your organization. Read on for tips and tricks associated with hiring the right sales agents…
Press Releases
07/1/2010
Bay Bridge Decision Technologies Reinvents Website
Bay Bridge Decision Technologies®announces the release of its new website. The new BayBridgeTech.com has been designed to foster an ongoing dialog with the contact center planning community though improved social networking access.
09/17/2009
Bay Bridge Decision Technologies® Expands its Business Development Team to Manage Growing Demand
We are pleased to announce the hire of Jay Myer, Vice President, Sales, Mary Gardiner, Regional Sales Manager, and Kim Owen, Regional Sales Manager, to drive new and recurring revenue growth…
