05/19/2011
Bay Bridge Decision Technologies Upgrades Sensitivity Analysis
Contact Center Software Company’s CenterBridge product is upgraded with new charting features.
For example, what happens to occupancy if average handle time changes? What will happen to service-levels if call volumes change? What are the costs associated with service goal changes? How many staff are required as call volumes change?
04/21/2011
Bay Bridge Decision Technologies Improves Requirements Adherence for Outsources
Contact Center Software Company’s CenterBridge product is upgraded with new staffing optimizers
01/14/2011
Bay Bridge Decision Technologies Announces Speakers for 5th Annual CenterBridge Users’ Conference
Speakers at Orlando Event to Include Contact Center Leaders from Hyatt, Liberty Mutual, TD Bank, and Disney
09/24/2010
Bay Bridge Decision Technologies Celebrates 10 Year Anniversary
Annapolis born contact center solutions company honors a decade’s worth of growth
09/21/2010
Inc. Magazine Unveils Its Fourth Annual Exclusive List of America’s Fastest-Growing Private Companies—the Inc. 5000
Bay Bridge Decision Technologies Ranks No. 1345 on the 2010 Inc. 5000 with Three-Year Sales Growth of 217%
07/1/2010
Bay Bridge Decision Technologies Reinvents Website
Bay Bridge Decision Technologies®announces the release of its new website. The new BayBridgeTech.com has been designed to foster an ongoing dialog with the contact center planning community though improved social networking access.
