Press Releases
09/17/2009
Bay Bridge Decision Technologies Expands its Business Development Team to Manage Growing Demand
Bay Bridge Decision Technologies®, the industry’s leading contact center strategic planning company, announced today the expansion of its Business Development Team with the hiring of Jay Myer, Vice President, Sales, Mary Gardiner, Regional Sales Manager, and Kim Owen, Regional Sales Manager, to drive new and recurring revenue growth.
08/24/2009
Bay Bridge Decision Technologies® Introduces Enterprise Staff Planning to its CenterBridge® Strategic Planning Software
This is the optimal way to manage the ebb and flow of contact center agent resources, to its CenterBridge suite of software applications, the industry’s first and leading contact center strategic planning and analysis solutions…
10/08/2008
Bay Bridge Decision Technologies® Advances the State of the Art in Contact Center Planning with CenterBridge® Release 3.7
Bay Bridge Decision Technologies® announces the general availability of Release 3.7 of its CenterBridge suite of software applications, marking another milestone for CenterBridge, the industry’s first and leading contact center strategic planning and analysis solution…
09/08/2008
Leading Call Center Strategic Planning and Enterprise Analytics Software Provider Joins Aspect Software Technology Alliance Partner Program
To improve the integration and interoperability of CenterBridge® with Aspect Software® contact center solutions, Bay Bridge Decision Technologies® announces its participation in the Aspect Software Technology Alliance Partner Program. Aspect Software, Inc. is the world’s largest company solely focused on unified communications for the contact center…
2/18/2008
Bay Bridge Decision Technologies® Announces Their Participation in CCNG’s Corporate Membership Program
To increase their communication with more contact center industry professionals, BayBridge Decision Technologies, Inc., has joined CCNG (Call Center Network Group) and will be participating in a number of member events throughout 2008…
10/24/2007
Bay Bridge Decision Technologies® Announces Simulation Speed Upgrade to CenterBridge® Software
In order to enable even more accurate strategic analysis of complex contact center environments, Bay Bridge Decision Technologies® announces the release of a significant simulation engine speed upgrade to their CenterBridge suite of software applications. This upgrade comes on the heels of last year’s release of the program’s multi-skill facet and provides improvements in computation speed and flexibility for complex simulation-based call routing, staffing requirements and performance modeling…
11/29/2006
BayBridge Decision Technologies® Introduces Advanced Forecasting Capability into CenterBridge
BayBridge Decision Technologies® announces the addition of a suite of new features to enable advanced forecasting within its flagship CenterBridge® contact center strategic planning, budgeting, analysis, and historical reporting system…
09/26/2006
BayBridge Decision Technologies® Awarded U.S. Patent on Innovative Contact Center Planning Technology
BayBridge Decision Technologies® has been awarded U.S. Patent 7,103,562 for its innovative method of using simulation technology to improve the accuracy and speed of contact center analysis…
4/1/2006
BayBridge Decision Technologies® Receives Best of Show Award
BayBridge Decision Technologies® has received a Best-of-Show Award from Call Center Magazine for its CenterBridge© call center strategic planning, analysis, budgeting, and performance improvement software…
1/25/2005
Bay Bridge Decision Technologies Announces Planning Tool for Outsourcers
New release of CenterBridge includes powerful new tools to help outsourcers plan and price their new prospective customers…
6/10/2004
IEX and Bay Bridge Partner for Advanced Decision Support Solution
Expanding its range of contact center optimization solutions, IEX Corporation, a Tekelec company (Nasdaq: TKLC) and the leading provider of workforce management technology, today announced its partnership with BayBridge Decision Technologies Inc. of Annapolis, MD. Bay Bridge is a leading provider of contact center planning budgeting, and analysis software. Under this agreement, IEX will include the Bay Bridge CenterBridge solution as part of its contact center optimization suite…
10/14/2002
Bay Bridge Decision Technologies Introduces CenterBridge 2.5
New Features Improve Financial Planning, Budgeting, Optimization, and Operations Management Capabilities For Inbound Contact Centers…
6/21/2002
Bay Bridge Decision Technologies Joins IEXchange Marketing Alliance Program
Bay Bridge Decision Technologies today announced it has joined the IEXchange marketing alliance program. IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center solutions based in Richardson, Texas, offers the program to advance joint marketing and product integration opportunities between IEX and the alliance members. Bay Bridge Decision Technologies creates specialized decision support software solutions…
6/15/2001
Bay Bridge Decision Technologies Wins Award For ‘CenterBridge’ Call-Center Software
Bay Bridge Decision Technologies has received a “Best-of-Show” award from Call Center Magazine for its CenterBridge TM call center modeling, analysis, and performance improvement software…
5/09/2001
New Product Meets Performance Management, What-If Analysis, and Resource Planning Needs of Inbound Call Centers
Bay Bridge Decision Technologies today announced the immediate availability of CenterBridge, a software tool that makes producing accurate staffing plans and performance forecasts for call centers fast and easy. The system enables call center managers and financial analysts to forecast their call centers cost, service, and sales performance under an unlimited number of scenarios over a thirteen month planning horizon…