CRMXChange Presents:
Contact Center Metrics, Contact Center Planning, and How our Metrics Make Us Do Silly Things
Thursday, March 1st at 1pm EST
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Regulations, Tornados, and Growth: How to manage the unexpected within your contact center network
Thursday, April 12th at 1pm EST
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Contact Center Metrics & Contact Center Planning- Efficiency and Customer Satisfaction
Thursday, May 17th at 1pm EST
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The Hidden Causes and Costs of an Inefficient Contact Center Operation and How Long Term Forecasts Drive Short Term Efficiencies
Thursday, June 21st at 1pm EST
Registration
Please check back for more dates and topics.