CRMXChange Presents:
Contact Center Metrics, Contact Center Planning, and How our Metrics Make Us Do Silly Things
Thursday, March 1st at 1pm EST
View
Regulations, Tornados, and Growth: How to manage the unexpected within your contact center network
Thursday, April 12th at 1pm EST
View
Contact Center Metrics & Contact Center Planning- Efficiency and Customer Satisfaction
Thursday, May 17th at 1pm EST
View
The Hidden Causes and Costs of an Inefficient Contact Center Operation and How Long Term Forecasts Drive Short Term Efficiencies
Thursday, June 21st at 1pm EST
Registration
TMC Presents:
How to improve operation efficiency with long term planning
Wednesday, August 8, 2012 1:00 PM EST
Registration
Learning to Share: A different way to develop and communicate the capacity plan
Wednesday, September 5, 2012 1:00 PM EST
Registration
Capacity Planning for Back Office … How to make the most of limited data
Wednesday, October 10, 2012 2:00 PM EST
Registration