Bay Bridge Decision Technologies® is the number one supplier of customer contact channel strategic and capacity planning solutions. In the decade since bringing to market the industry’s first contact center capacity planning system, Bay Bridge has been driving innovation in contact channel forecasting, capacity planning, staff planning, and strategic analysis for the world’s top brands.
Our CenterBridge® family of products supports the analytic and strategic performance needs of customer contact centers, branch locations, and processing organizations. CenterBridge drives more efficient staffing strategies, improved capital investment allocation, comprehensive performance planning, and improved risk management for the world’s largest contact center organizations.
Facts & Figures – We get results
- 3% to 8% staffing expense reductions
- 50% or greater reductions in planning cycle times
- 10% improvements in capital expenditure budget productivity
- 30 – 50% reduction in errors and rework
Growth Drivers — CenterBridge® is a recognized MUST have
- Consistency: Dynamic operational environment, complex servicing technologies and the shift from call center to contact center (multi-site, multi-skill, multi-channel)
- Speed: Spreadsheets cannot accommodate planning when there is significant business uncertainty. Planners are asked to run a far greater numbers of what-if scenarios.
- Accuracy: Executives need reliable information to make accurate timely decisions that will have long-term affects to the organization.
- Integration: Desire to tie financial analysis with operational analysis.