It’s a contact center cliché: The only constant is change. Whether the unexpected is a rebound of the economy, or a weather event, or some new edict from the government, we must somehow tame the effects of the heavens and Washington and the invisible hand of the economy.
It is not easy, and if we knew how to forecast any of these events early enough to be able to plan specifically for them, we would certainly be in another line of work.
But even if we don’t know exactly when these events will happen, we certainly know that they will happen. It doesn’t mean we cannot prepare for these events.
In this session, we will discuss mathematical methods for planning in the face of change and how to prepare your contact center for the unexpected.
Thursday, April 12th at 1pm EST
Registration