Session 1 of the Three-Part Webinar Series: Plan For the Possibilities Contact Center Strategic Planning and Decision Making
Presented By: Ric Kosiba, Ph.D.
President and Co-Founder of Bay Bridge Decision Technologies
In this three part webinar series, we will discuss discuss tips, tricks, modeling ideas to help you sort through forecasting and planning for your multi-channel, multi-skill contact center.
Session 1: February 18, 2010 at 1pm (EST)
The Value of Improving your Strategic Planning Process
REGISTER HERE