April 22, 2010 at 2pm (EST)
Strategic Planning in Action: An in-depth view of CenterBridge
Presented By: Dan Mahon, Vice President, BayBridge
Changes in the contact center environment have made trying to stick to a rigid year-long strategic plan difficult. Businesses benefit greatly by moving to a more flexible and opportunistic corporate decision-making discipline, where budgets and plans are developed more quickly and more often. What does that mean to strategic planning? The days where a formal year-long budget is the be-all end-all are over. Instead, plans are meant to be evaluated and re-evaluated ad nauseam. In this session we will go through CenterBridge and you’ll see firsthand what an adaptable planning system should look like.