Training
Now that you’ve got CenterBridge® up and running, our team of experienced professional educators will provide comprehensive training so you can quickly achieve maximum benefit from CenterBridge.
Our current course offerings include:
- Introductory User Training
- Administrator Training
- Advanced User Training
- Refresher Training
- Call Volume, AHT, and Unproductive Time Forecasting
- Hiring and Overtime Optimization
- Financial and Variance Analysis
- Completely Customized Training
Bay Bridge offers additional opportunities for interaction both during and after implementation to enable you to enhance your knowledge and skill, including:
- Application and data integration design sessions
- Project Recap/ROI Achieved presentations
- Quarterly User Forums
- Sessions at our Annual User Conference
- System Wellness and Usage Reviews
We also offer customized courses depending on your needs. All courses can be held on site at your facility, or at ours, in historic Annapolis, Maryland.