Using Sophisticated Strategic Planning Software, Liberty Mutual, Discovers New Opportunities
Presented by: Patrick Flynn, Senior Forecast Analyst, Resource Management, Liberty Mutual Customer Response Center, and Ric Kosiba, President, Bay Bridge Decision Technologies
Learn first-hand the trans-formative changes taking place in Liberty Mutual’s Contact Center Planning operation. Patrick Flynn, Senior Forecast Analyst will share his planning experience both before and after the implementation of CenterBridge. You’ll discover interesting bits of how Liberty Mutual was able to learn so much more about their operations and how that knowledge lead to great efficiency in both time and money.